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Terms and condition
1. ABOUT THESE TERMS
Our website assists you in gathering travel information and determining the availability of travel products and services. It also allows you to book airline tickets, hotels, train tickets, car rentals, airport transfers and sightseeing tickets (“ Travel Products ”) provided by third party providers (“ Providers ”). provide. Depending on the country you book from, Travel Products may also include ferry and bus tickets, tours, cruises and trips. We also provide customer support for bookings made on our Website. These terms apply to these booking services.
When you book a Travel Product, your booking is also subject to the relevant terms and conditions of the Supplier (for example, airline or hotel terms and conditions). It is important that you read these as they form a separate legal agreement between you and the relevant Supplier. There is more information about this in each of the Travel Products sections below. If there is any inconsistency between the Supplier's terms and conditions and these terms, these terms shall prevail.
Different terms and conditions (such as cancellation and change rights) apply to different Travel Products, which will be provided to you during the booking process and are a part of these terms. You should read them carefully before booking.
These terms also tell you the rules for using our Site, including the content standards that apply when you upload content to our Site, link to our Site or otherwise interact with our Site in any other way.
By using our Website and/or completing a booking with us, you confirm that you accept these terms and any relevant terms and conditions of the Supplier and you agree adhere to them. We recommend that you read these terms carefully (in particular section 10 on liability) and print a copy for future reference. If there is anything in these terms that you do not understand, please contact us using the details in section 1. If you do not agree to these terms, you must not use use our Website or complete a booking with us.
You warrant that you are capable of entering into legally binding contracts (including the minimum age required for capacity in your country) and that you will only use the Website us for legal booking.
If you book a Travel Product for several individuals, the first name you provide will be responsible for (i) providing accurate information about the other individuals, (ii) accepting these terms on their behalf and ensure that they comply with them, (iii) check the details in the booking confirmation and contact us immediately if any details are incorrect and (iv) pay the full price reservation and any additional fees associated with the reservation.
We may amend these terms from time to time. We will note the date the last revision was made at the top of these terms and any revisions will be effective upon posting. Each time you wish to use our Site and/or complete a booking with us, please check these terms to ensure you understand the terms that apply at that time.
References to this Website are deemed to include derivatives, including but not limited to linked websites and applications, whether accessed by mobile phone, tablet or device. other .
3) RULES FOR USING OUR WEBSITE
WE MAY CHANGE OUR WEBSITE
From time to time, we may update and change our Site to reflect changes to our services, user needs and business priorities. We will endeavor to provide you with reasonable notice of any major changes.
WE MAY SUSPEND OR WITHDRAW OUR WEBSITE
Our Site is provided free of charge. We do not guarantee that Our Site or any content on it will always be available or be uninterrupted. We may suspend, withdraw or restrict the availability of all or any part of our Website for business and operational reasons. We will endeavor to provide you with reasonable notice of any suspension or withdrawal.
The provision of our Website is dependent on the internet and devices. You fully understand and agree that we shall not be liable for any loss you suffer as a result of our Website being unavailable due to events, circumstances or causes beyond our control. Our reasons include, but are not limited to, internet, system or device instability, computer viruses and hacker attacks.
You are responsible for providing the necessary equipment (including but not limited to appropriate equipment and internet connection) and ensuring that all persons who access our Website through your internet connection are aware of these terms and other applicable terms and conditions and they comply with them.
DETAILS ABOUT YOUR ACCOUNT
You warrant that all account information provided by you is true, accurate, current and complete.
If you choose or are provided with a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You may not disclose it to any third party. You fully understand and agree that we shall not be liable for any loss suffered by you as a result of your failure to treat such information as confidential.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply any of these terms.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us using the contact details in section 1 of these terms . In this case, if you have saved payment details to your account, you will also contact the payment account provider to minimize any possible losses.
HOW YOU MAY USE MATERIALS ON OUR WEBSITE
We are the owner or licensee of all patents, copyrights, trade marks, business names and domain names, design rights, computer software rights, mechanical rights database and all other intellectual property rights, in each case whether registered or unregistered, within our scope. Website. All such rights are reserved.
You may print off copies and may download extracts of any pages from our Website for your personal use and you may draw the attention of others to content posted on our Website.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or Any graphics are separate from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our Site must always be acknowledged.
You must not use any part of the content on our Site for commercial purposes without obtaining a license to do so from us or our licensors.
If you print off, copy or download any part of our Site in breach of these terms, your right to use our Site will cease immediately and you must, at our option , return or destroy any copies of documents you have made.
WE ARE NOT RESPONSIBLE FOR THE WEBSITES WE LINK TO
Where our Site contains links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be construed as approval by us of those linked websites or the information you may obtain from them.
We have no control over the content of those sites or resources.
USER CONTENT IS NOT APPROVED BY US
This Site may include information and materials uploaded by other users of the Site, including discussion forums, bulletin boards, and review services. This information and these documents have not been verified or approved by us. The views expressed by other users on our Site do not represent our views or values. We expressly exclude our liability for any loss or damage arising from users' use of any interactive areas in contravention of our content standards below.
If you wish to make a complaint about information and material uploaded by other users, please contact us using the details in section 1 of these terms.
USE PROHIBITED
You may only use our Website for lawful purposes. You must not use our Website:
• In any way that violates any applicable local, national or international law or regulation.
• In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
• For the purpose of harming or attempting to harm minors in any way.
• Send, knowingly receive, upload, download, use or reuse any material that does not comply with our content standards below.
• To transmit or procure the sending of any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam).
• Knowingly transmit any data, send or upload any material which contains viruses, trojan horses, worms, time bombs, keystroke loggers, spyware, software advertising or any other malicious programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You also agree:
• No part of our Website may be reproduced, duplicated, copied or resold in contravention of these terms.
• Do not access without authority, interfere with, damage or disrupt:
Ø any part of our Website;
Ø any device or network that hosts our Website;
Ø any software used to provide our Website; or
Ø any equipment, network or software owned or used by any third party.
• Do not interfere or attempt to interfere with the proper working of our Website or any activities conducted on our Website.
• Do not take any action that imposes an unreasonably large load on our Website.
CONTENT STANDARDS
These content standards apply to any and all material that you contribute to our Site (“ Contributions ”).
Content standards must be followed in spirit as well as in letter. The standards apply to each part of any Contribution as well as to the Contribution as a whole.
We will determine, in our sole discretion, whether Contributions violate our content standards.
A contribution must:
• Tailored to your trip (accommodation, restaurants, airlines, transportation, locations or general travel experiences).
• Be precise (in stating the facts).
• Be honest (when stating your opinion).
• Comply with applicable laws in any country where it is posted.
Contributions cannot:
• Defame any person.
• Obscene, offensive, hateful or inflammatory.
• Promotion of pornographic material.
• Promotes violence.
• Promote discrimination based on race, gender, religion, nationality, disability, sexual orientation or age.
• Infringe any copyright, database right, trade mark or any other intellectual property right of any other person.
• Capable of deceiving any person.
• Breach of any legal duty to a third party, such as a contractual duty or duty of confidentiality.
• Violates all applicable laws and regulations regarding the protection of minors.
• Promote any illegal activity.
• Contempt of court.
• Threatens, abuses or invades another person's privacy or causes annoyance, inconvenience or needless anxiety.
• Be likely to harass, annoy, embarrass, alarm or annoy any other person.
• Impersonate any person or misrepresent your identity or affiliation with any person.
• Give the impression that the Contribution comes from us, if this is not the case.
• Advocate, promote, or incite any party to commit or assist any unlawful or criminal act such as (e.g. merely by ) copyright infringement or computer misuse.
• Contains a statement which you know or believe, or have reasonable grounds to believe, that members of the public to whom the statement is or will be published could be construed as a direct or indirect encouragement or other instigation to the commission, preparation or instigation of terrorist acts.
• Contains any advertising or promotion of any services or web links to other websites.
• Endangering national security or leaking state secrets.
We are under no obligation to post your Contributions and we have sole discretion to determine which Contributions are published on our Site.
RIGHTS YOU GIVE US TO USE MATERIALS YOU UPLOAD
When you upload or post content to our Site, you grant us a perpetual, worldwide, non-exclusive, royalty-free, transferable license to use, copy, distribute , prepare derivative works and display such content in connection with the services provided by the Website and in various media, including using such content to promote the Website and/or services. You also grant us the right to take legal action against any infringement of your or our rights in the content. To the extent applicable, you expressly waive any and all “moral rights” (including attribution or integrity rights) that may exist in your content and agree that you have no objection to the publication, use, modification, deletion or exploitation of your content by us.
If you believe that any content on our Site infringes your intellectual property rights, please contact us using the details in section 1 of these terms.
WE ARE NOT RESPONSIBLE FOR VIRUSES AND YOU MAY NOT INTRODUCE THEM
We do not guarantee that our Website will be secure or free of errors or viruses.
You are responsible for configuring your information technology, computer programs and platform to access our Website. You should use your own anti-virus software.
You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Site via a denial of service attack or distributed denial of service attack.
RULES REGARDING LINKING TO OUR WEBSITE
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our Website in any website that is not owned by you.
Our Site must not be framed on any other website, nor may you create a link to any part of our Site other than the home page.
We reserve the right to withdraw linking permission without notice.
4) GENERAL BOOKING TERMS (APPLY TO ALL TOURISM PRODUCTS)
DETAILS AND PRICE
You confirm that all details provided by you when making a booking (such as name, ID details, contact details, payment details and dates) are accurate and complete. If you notify us of any incorrect details provided by you in error, we will help you to try and change the details in your booking, however we cannot guarantee that the Supplier will grant will allow this, especially when the change may result in a change of identity.
We advertise a large number of Travel Products and we make every effort to ensure that advertised prices are always accurate, but occasionally errors do occur. If this error is reasonably apparent to you, we reserve the right to cancel the booking or (if you agree) to change the price. If this happens, we will contact you.
BOOKING PROCESS
Once your booking is complete, you will receive a confirmation email from us. You agree to check the details in your booking confirmation and contact us immediately if any details are incorrect. More information about flight and hotel booking confirmations can be found in the relevant sections below.
We will assign a Trip.com reservation number to your reservation. It would be helpful if you could let us know your Trip.com reservation information whenever you contact us about your reservation.
When using our booking service, you will not:
• Using an invalid card or bank account or a card or bank account that you are not authorized to use.
• Impersonate any person or misrepresent your identity or affiliation with any person.
• Violate any laws, regulations or legal requirements.
All bookings for Travel Products are subject to availability at the time of booking. We make every effort to ensure that our Website is kept up to date but we do not guarantee that any Travel Products on our Website will remain available at the time of booking. We will notify you as soon as possible after you make your booking if for any reason the Travel Product you wish to book with us is unavailable.
PAYMENT AND CURRENCY
When you book a Travel Product, payment terms will be made clear to you during the booking process. Some reservations require you to pay in advance online, some require you to pay at the time of using the Travel Product (for example, when you check in at the hotel). If any sum is not paid in full in accordance with the terms of your booking, we may cancel your booking immediately.
Exchange rates are calculated in real time. When you prepay online, you will pay the exact amount shown on the payment page. However, if you pay in another currency, the account provider you pay with may use an alternative currency rate, which you are responsible for confirming. Your account provider may also charge you for international payments. You acknowledge that when you pay at the time of using a Travel Product (for example, when you check in at a hotel), the exchange rate may have changed between the time of booking and the time of payment.
If you have problems submitting your payment, please do not resubmit it. You can confirm whether your booking has been successfully made by contacting us using the details in section 1 of these terms.
Any refund will be returned to the original payment method, unless we have agreed otherwise. The date by which any refund will be paid to your account depends on your account provider.
We take the security of your personal and payment information very seriously, and have robust measures in place to ensure that your details are kept secure.
PREPARE FOR TRAVEL
It is your responsibility to ensure that you have appropriate insurance and the necessary travel documents for your trip. This includes (but is not limited to) your passport/ID card, visa and medical documents (such as proof of vaccination).
By providing Travel Products to or at a particular destination, we do not advise or confirm that you can travel to and/or around that destination without risk. It is your responsibility to check any travel warnings or restrictions in and/or surrounding the destination you are traveling to, both before you book and before you travel.
It is your responsibility to ensure that you have all the necessary vaccinations for your trip and to follow any medical advice you have received.
5) FLIGHT TERMS
AIRLINE TERMS AND CONDITIONS
As highlighted in the “About these terms” section, your booking is also subject to the relevant Supplier's (in this case the airline's) terms and conditions. These can usually be found on the airline's own website. If there is any conflict between these terms and the airline's terms and conditions, for example where you have chosen a cheaper flight ticket that cannot be changed or refunded, these terms will prevail. is applicable. If you have any questions about the terms and conditions that apply to your airline ticket (e.g. about change/cancellation rules/free baggage allowance), you can contact directly us (using the details in part 1 of these terms) as part of our agreement. customer support service.
BOOKING PROCESS
Once payment is confirmed, you will receive a “Flight payment successful” email from us. You agree to check the details in the email and notify us immediately if any details are incorrect. We will make reasonable efforts to issue your flight tickets within the timeframes we notified you of during the booking process and as stated in the “Successful Flight Payment” email. If your airline ticket is not issued within this timeframe, please contact us using the details in section 1 of these terms.
Once your flight ticket is issued, you will receive a “Flight Booking Confirmation” email from us, which also includes your travel itinerary and electronic receipt. Sometimes, when you have chosen a cheaper airline ticket, your airline ticket may take a little longer to be issued but it will be issued no later than 72 hours before your scheduled flight. start. Additionally, when you book a flight within 3 days before your flight is scheduled to depart, your ticket will be issued within 72 hours before departure. In either case, we will make this clear to you during the booking process.
When you check in for your flight, your airline ticket will be in the form of an electronic ticket.
We will assign a Trip.com reservation number to your reservation and let you know that number in your “Successful Flight Payment” email. It would be helpful if you could tell us your Trip.com reservation number whenever you contact us about your reservation. When your flight ticket is issued, we will also provide you with the airline booking code (or similar) in the “Flight Booking Confirmation” email. If your “Flight Booking Confirmation” email does not contain this information, please contact us using the details in section 1 of these terms.
CHANGE OR CANCEL YOUR BOOKING
We will provide you with information about your right to change or cancel your airline tickets (and any associated fees) during your booking process; Maybe you chose a cheaper flight that can't be changed or refunded. This information forms part of these terms and should be read carefully before completing your booking. You can also find this information via the link in the “Flight Booking Confirmation” email or by logging into your account on our Website and viewing your booking details. If you are unsure whether your flight ticket allows changes and/or refunds on cancellation, please contact us using the details in section 1 of these terms.
Where your airline ticket allows for changes and/or refunds upon cancellation, you can request this in the booking details section when logged into your account on our Website or by Contact us using the details in section 1 of these terms.
If you don't have a Trip.com account, you can view your booking details and (if permitted) make a change request or receive a refund for your airline tickets on our Website using the email address you set.
Where your airline ticket allows changes, the flights to which you can change may be limited by the airline or third party airline ticket provider and therefore all options on the Site may be limited. Our website may not be available to you. We will provide you with information about available options when we receive your request to change your airline ticket.
If your airline ticket is changed or canceled by the airline concerned then that airline's terms and conditions will normally apply. Please contact us directly (using the details in section 1 of these terms) and we will help as part of our customer support service.
IMPORTANT FLIGHT INFORMATION
Where applicable, we will provide you with information about:
• check-in and boarding times;
• seat selection;
• baggage allowance and restrictions; And
• whether tickets for infants/children can be booked online,
applies to your airline ticket during the booking process, however you should always check the relevant airline's website for details.
For information about:
• the passenger's suitability for travel (e.g. elderly passengers, pregnant passengers or infants);
• regulations for passengers carrying lithium batteries, dangerous goods and liquids; And
• an application for special meals and/or services before your trip,
You should check the relevant airline's website for details as different airlines may have different policies or regulations.
If you wish to book special meals and/or services through us, please contact us using the details in section 1 of these terms. You can also contact us if you have any questions about booking infant/child tickets.
It is your responsibility to ensure that you have sufficient time for check-in, passport control and security checks upon arrival at the relevant airport terminal. You should prepare the necessary travel documents for your trip (such as passport/ID card and visa) before travelling.
Please note that your airline tickets must be used in the order stated in your travel itinerary, otherwise the airline concerned may not allow you to check in or board the flight. For example, if you do not use an outbound flight ticket, the airline may not allow you to use a return flight ticket. You should check the relevant airline's website for details as different airlines may have different policies or regulations.
SELF-DELIVERY PACKAGE
If your airline ticket includes our “Self-Transfer Package”, the terms and conditions are outlined in our Self-Transfer Guarantee (https://www.trip.com/trip-page /guarantee-detail.html?locale=en- xx) also applies to your airline tickets. By booking airfare that includes our “Self-Transfer Package,” you agree to comply with those terms and conditions. It is important that you read them carefully because they tell you what the warranty covers and what you need to do to benefit from it.
Before booking an airline ticket that includes our “Self Travel Package”, you must ensure that you are comfortable that the time provided to connect/make connecting flights is sufficient for your personal needs. your cause.
If you are unsure whether your flight ticket includes our “Self-Transfer Package”, please contact us using the details in section 1 of these terms.
6) HOTEL TERMS
HOTEL TERMS AND CONDITIONS
As highlighted in the “About these terms” section, your booking is also subject to the terms of the relevant Supplier (in this case the hotel you are staying at). This information can usually be found on the hotel's own website. If there is any conflict between these terms and the hotel's terms and conditions, for example where you have chosen a cheaper room and cannot make changes or refunds, these terms will apply. If you have any questions about the terms and conditions that apply to your hotel booking, you can contact us directly (using the details in section 1 of the terms this) as part of our customer support services.
BOOKING PROCESS
We will use reasonable endeavors to confirm your hotel booking within the timeframes we notify you of during the booking process. If your hotel booking confirmation is not issued within this timeframe, please contact us using the details in section 1 of these terms. For many of our rooms, confirmation is instant. As soon as your booking is confirmed, we will email you to inform you of this and from this point onwards your room is guaranteed. If we are unable to confirm your booking, we will refund you in full.
If, after your hotel reservation is confirmed, you contact the hotel directly and they cannot find your reservation, please do not worry. Your reservation is still guaranteed; The hotel may not have your personal information until closer to the booking date. If you have any queries, please contact us using the details in section 1 of these terms.
CHANGE, CANCEL OR UPGRADE YOUR BOOKING
We will provide you with information about your right to change or cancel your hotel reservation (and any related fees) during the booking process; You may have chosen a cheaper room and cannot change or refund it. This information forms part of these terms and should be read carefully before completing your booking. If you are unsure whether your hotel booking allows changes and/or refunds on cancellation, please contact us using the details in section 1 of these terms .
When your hotel booking authorization changes, the hotel and/or room to which you can change may be limited by the hotel or third party hotel accommodation provider and therefore all options may be limited. selected on our Website and/or alternative rooms at that hotel may not be available to you. We will provide you with information about available options when we receive your request to change your hotel booking.
If your booking is changed or canceled by the relevant hotel, that hotel's terms and conditions will usually apply. Please contact us directly (using the details in section 1 of these terms) and we will help as part of our customer support service.
HOTEL RATINGS
Our customer ratings are based on verified reviews from users. Our star ratings are based on a combination of information, such as ratings provided directly by hotels (including, where applicable, their star rating based on standards in the country in which they are located facilities), amenities, photos, guest reviews and prices. This is to give you the best indication of the hotel's standards. However, you acknowledge and agree that star ratings are indicative only, standards vary from country to country, and it is your responsibility to review all information provided about the hotel on our Website. me, to ensure that you are satisfied with the standard of the previous hotel. Reserve.
7) RAILWAY PROVISIONS
RAILWAY OPERATOR'S TERMS AND CONDITIONS
As highlighted in the “About these terms” section, your booking is also subject to the terms and conditions of the relevant Supplier (in this case, that of the rail operator ) which we informed you about during your booking process. For the following countries, you can also find them here:
UK : https://www.nationalrail.co.uk/times_fares/46427.aspx
Germany: https://www.bahn.com/en/view/home/info/gtc.shtml
Korea: https://pages.trip.com/trains/terms-en-GB.html
CHINESE TRAIN TICKET
If your train ticket is for travel within China, the following terms and conditions also apply to your ticket: https://us.trip.com/trains/new/trainTicketPolicy/?locale=en- US .
CHANGE, CANCEL OR UPGRADE YOUR TICKETS
Please check the relevant rail operator's terms for information about your rights to change or cancel your ticket. Note that we may also have provided you with certain information about your rights during the booking process, which forms part of these terms.
If your booking is changed or canceled by the relevant railway operator then that railway operator's terms and conditions will usually apply. Please contact us directly (using the details in section 1 of these terms) and we will help as part of our customer support service.
SPLIT TICKETS (UK ONLY)
IF YOU HAVE BOOKED A SPLIT TICKETS FOR YOUR JOURNEY, YOU WILL HAVE MULTIPLE TICKETS FOR YOUR JOURNEY. ANY ADMINISTRATION FEES CHARGED BY THE RAILROAD OPERATOR FOR CHANGING OR CANCELING TICKETS WILL APPLY TO EACH TICKET IN YOUR JOURNEY.
We will inform you during the booking process that your ticket is a split ticket. If you are unsure whether your ticket is a split ticket, please contact us using the details in section 1 of these terms.
CHANGE TRAINS
If your itinerary requires a change of train, although we will endeavor to only recommend itineraries that allow sufficient time to change trains, you must ensure that you are comfortable that the time provided is sufficient for your personal needs.
8) TOURS AND TICKETS (OTHER PRODUCTS ON OUR WEBSITE SUCH AS AIRPORT TRANSFER, ATTRACTIVE TICKETS, CAR RENTAL ETC)
SUPPLIER'S TERMS AND CONDITIONS
As highlighted in the “About these terms” section, your booking is also subject to the terms of the relevant Supplier (e.g. in this case the car rental company). or airport shuttle). This information can usually be found on the Supplier's own website. Where applicable, we will provide you with a link to these terms at the checkout stage of your booking
CHANGE, CANCEL OR UPGRADE YOUR BOOKING
Please check the Supplier's relevant terms for information about your right to change or cancel your booking. Note that we may also have provided you with certain information about your rights during the booking process, which forms part of these terms.
If your booking is changed or canceled by the relevant Supplier then the Supplier's terms and conditions will normally apply. Please contact us directly (using the details in section 1 of these terms) and we will help as part of our customer support service.
9) HOW WE MAY USE YOUR PERSONAL INFORMATION
We will only use your personal information as set out in our Privacy and Cookie Statement (https://pages.trip.com/service-guideline/privacy-policy-en-gb. html )
10) LIABILITY
OUR RESPONSIBILITY FOR YOUR LOSS OR DAMAGE
MUCH OF THE INFORMATION ON OUR WEBSITE HAS BEEN PROVIDED BY RELATED SUPPLIERS AND/OR USERS OF OUR WEBSITE WHO HAVE REVIEWED THE TRAVEL PRODUCTS. WE WILL ATTEMPT TO ENSURE THAT THE INFORMATION IS ACCURATE AND COMPLETE, HOWEVER TO THE EXTENT PERMITTED BY LAW, WE WILL NOT BE RESPONSIBLE FOR ANY LOSS OR DAMAGE YOU INCUR AS A RESULT OF INACCURACIES OR INCOMPLETENESS OF INFORMATION.
WE MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS WITH RESPECT TO ANY INFORMATION PROVIDED TO YOU ON OUR WEBSITE AND ANY SUCH REPRESENTATIONS, WARRANTIES OR CONDITIONS ARE EXCLUDED, EXCEPT IN THE SCOPE OF SUCH EXCLUSION IS PROHIBITED BY LAW.
TO THE EXTENT PERMITTED BY LAW, WE WILL NOT BE RESPONSIBLE FOR ANY LOSS OR DAMAGE YOU INCUR AS A RESULT OF:
- INCORRECT DETAILS (SUCH AS NAME, ID DETAILS, NATIONALITY, CONTACT DETAILS, PAYMENT DETAILS, DATE AND TIME) REGISTERED BY YOU WHEN BOOKING. THIS INCLUDES, BUT IS NOT LIMITED TO LOSS OR DAMAGE CAUSED BY:
Ø IT IS UNABLE TO CONTACT YOU WITH IMPORTANT INFORMATION ABOUT YOUR BOOKING WHERE YOU HAVE PROVIDED INCORRECT CONTACT DETAILS.
Ø YOU CANNOT USE TOURISM PRODUCTS (E.G. BOARDING A PLANE OR TRAIN, CHECK IN TO A HOTEL, RENTAL A CAR, USING AIRPORT SHUTTLE SERVICES OR USING ATTRACTIVE TICKETS) DUE TO ID CARD DETAILS (INCLUDING INCLUDE NATIONALITY) PROVIDED BY YOU DURING BOOKING DOES NOT MATCH WHAT IS ON YOUR ID card.
- · YOU DO NOT HAVE ACCURATE DOCUMENTS, SUCH AS PASSPORT, VISA OR PROOF OF VACCINATION, REQUIRED FOR YOUR TRAVEL PRODUCT.
- · YOU DO NOT HAVE APPROPRIATE INSURANCE FOR YOUR TRIP.
- · YOU CANNOT USE TRAVEL PRODUCTS (EXAMPLE: BOARDING A PLANE OR TRAIN, CHECK IN TO A HOTEL, RENTING A CAR, USING AIRPORT SHUTTLE SERVICES, OR USING ATTRACTIVE TICKETS)
Ø YOU FAIL TO COMPLY WITH THE RELEVANT SUPPLIER'S TERMS AND CONDITIONS.
Ø YOU DIDN'T ARRIVE ON TIME OR ALLOW ENOUGH TIME TO CHECK IN, BOARD OR (WHERE RELEVANT) PASSPORT CONTROL AND SECURITY CHECK.
Ø YOUR CONDUCT IS DEEMED UNACCEPTABLE BY THE RELEVANT SUPPLIER.
- · WHEN YOUR JOURNEY NEEDS A FLIGHT CHANGE OR A CHANGE OF TRAIN, BUS OR FERRY, YOU ARE UNABLE TO TAKE THE NEXT FLIGHT, TRAIN, BUS OR FERRY DUE TO YOUR OWN ACTS OR OMISSION.
- · YOUR DISCOUNT CARD (SUCH AS A RAILCARD) IS NOT VALID FOR YOUR SELECTED ITINERARY.
- · ANY BOOKINGS, INCLUDING DUPLICATE BOOKINGS, ARE MADE IN ERROR BY YOU.
- · ANY COSTS CHARGED BY YOUR ACCOUNT PROVIDER FOR INTERNATIONAL PAYMENTS, ALTERNATIVE EXCHANGE RATE USED BY THE ACCOUNT PROVIDER WHEN PAYING IN OTHER CURRENCY OR ANY CHANGE IN EXCHANGE RATE CHANGE BETWEEN BOOKING TIME AND PAYMENT TIME.
- · ALL DIRECT COMMUNICATIONS BETWEEN YOU AND THE RELEVANT SUPPLIER.
- · ANY INCORRECT STAR OR CUSTOMER REVIEWS.
- · FALSE, INACCURATE, ERROR OR INCOMPLETE PAYMENT INFORMATION PROVIDED BY YOU.
- · USE OF ANY INTERACTIVE AREA BY USERS OF OUR WEBSITE IS SUBJECT TO OUR CONTENT STANDARDS AS SET FORTH IN THESE TERMS.
- · YOU ARE TRAVELING TO AND/OR AROUND AN AREA THAT HAS A TRAVEL WARNING OR TRAVEL RESTRICTION IN PLACE.
- · EVENTS BEYOND OUR CONTROL, INCLUDING BUT NOT LIMITED TO:
Ø ACT OF GOD, FLOOD, DRUG, EARTHQUAKE OR OTHER NATURAL DISASTER;
Ø EPIDEMIC OR PANDEMIC;
Ø TERRORIST ATTACKS, WAR, UPVOLUTION OR RIOT, THREATS OR PREPARATION FOR WAR, SPACE CONFLICTS, IMPOSITION OF SANCTIONS, BAN OR COMPULSORY FOREIGN RELATIONS;
Ø NUCLEAR, CHEMICAL OR BIOLOGICAL CONTAMINATION OR SOUND BOOM;
Ø ANY LAW OR ANY ACTION TAKEN BY GOVERNMENT OR PUBLIC AGENCY; AND
Ø INTERNET, UNSTABLE SYSTEMS OR DEVICES, COMPUTER VIRUSES AND HACKER ATTACKS.
PLEASE NOTE THAT WE OFFER OUR WEBSITE FOR FAMILY AND PRIVATE USE ONLY. YOU AGREE NOT TO USE OUR WEBSITE FOR ANY COMMERCIAL OR BUSINESS PURPOSES AND WE HAVE NO LIABILITY TO YOU FOR ANY LOSS OF PROFITS, LOSS OF BUSINESS, BUSINESS INTERRUPTION OR LOSS OF OPPORTUNITY Which BUSINESS ASSOCIATION?
YOU VIOLATE THESE TERMS
You are responsible for any loss we suffer as a result of your use of the Site and/or our booking service not in accordance with these terms.
Failure to comply with these terms may result in us taking all or any of the following actions:
• Immediate, temporary or permanent revocation of your right to use the Site and/or our booking services.
• Immediate, temporary or permanent deletion of any Contributions uploaded by you to our Website .
• Gives you warnings.
• Legal proceedings against you for reimbursement of any costs on an indemnity basis (including but not limited to reasonable administrative and legal costs) arising from the breach.
• Continued legal action against you.
• Disclose such information to law enforcement when we reasonably feel it is necessary or as required by law.
11) COMPLAINTS
If you have any questions or complaints about the Site or our booking service, please contact us using the details in section 1 of these terms.
12) WHICH COUNTRY'S LAWS APPLY TO ANY DISPUTE?
These terms and any dispute or claim (including non-contractual disputes or claims) arising under them, their subject matter or their formation shall be governed by and construed in accordance with the law of Singapore, notwithstanding This will not deprive you of any mandatory consumer rights. rights under the laws of the country in which you reside.
You and we both agree that the courts of Singapore shall have jurisdiction over any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these terms or subject matter or their formation, although this shall not deprive you of your rights. any mandatory right to elect to have any such dispute or claim resolved in the courts of your country of residence.
13) LANGUAGE
In cases where the original English version of these terms has been translated into other languages, the English version shall prevail in the event of any inconsistency between the versions.
14) GENERAL
These terms are between you and us. No other person shall have any authority to enforce any of these terms.
If any court or competent authority finds part of these terms to be unlawful, the remaining part will continue in full force and effect.
Even if we delay enforcing these terms, we may still take action against you at a later date.